AHA Endorsement:
Interpretation & Translation Services
“CyraCom offered a great service. Since their focus is on medical interpreting, we could be sure that we would get qualified interpreters whenever we needed. Plus, we saved money on our per-minute rate by switching.” – Nan Principe-Crockett, Interpreting Services Manager, Frederick Memorial Hospital
More than 61 million U.S. residents speak a language other than English at home1, and 25 million speak English at a level classified as Limited English Proficient (LEP), according to the U.S. Census. LEP patients tend to have higher rates of readmission, longer lengths of stay, and a higher number of associated complications.2 Hospitals leverage CyraCom’s Interpretation & Translation Services to improve these metrics.
Why We Endorse CyraCom’s Interpretation & Translation Services
After a thorough review of solutions designed to address this issue, the American Hospital Association (AHA) has awarded its exclusive endorsement to CyraCom’s Interpretation & Translation Services because of their:
- Health care focus — CyraCom interpreters and translators are extensively trained to understand the medical terminology and scenarios unique to hospital communications
- Innovative language solutions, including phone and video interpretation, and translation and localization solutions
- Ongoing interpreter monitoring to ensure quality results
1 U.S. Department of Health and Human Services, Office for Civil Rights (2013). Retrieved from Compliance Review Initiative: Advancing Effective Communication in Critical Access Hospitals
2 Int J Qual Health Care. 2007 Apr; 19(2):60-7. Epub 2007 Feb 2. Language proficiency and adverse events in US hospitals: a pilot study. Divi C1, Koss RG, Schmaltz SP, Loeb JM.
J Gen Intern Med. 2012 Oct; 27(10):1294-9. Epub 2012 Apr 18. Professional language interpretation and inpatient length of stay and readmission rates. Lindholm M1, Hargraves JL, Ferguson WJ, Reed G.
 |
Isn’t it great to be understood? Language services have a huge impact on patient care … this video provides a new perspective on the challenges faced by patients whose primary language isn’t English. |
- Unified Pricing — CyraCom’s unified platform empowers hospitals to choose their preferred modality — phone or video interpretation — at the same per-minute cost.
- Large-Scale U.S. Contact Centers — CyraCom delivers interpretation solutions using the most extensive network of large-scale interpreter contact centers. In the over 200,000 square feet of center space, CyraCom conducts thorough health care interpretation training in a classroom setting and provides supervised interpretation in a supportive, team environment.
- Phone and Video Interpretation — CyraCom provides on-demand access to thousands of U.S.-based interpreters in hundreds of languages by phone and over 20 via video.
- Translation and Localization — CyraCom aids health care organizations in completing patient consent forms and discharge instructions, and in crafting or reviewing the hospital’s external communications.
Company Website: http://www.cyracom.com
- Case Study: Banner Health: Lowering Risk and Providing Exceptional Patient Care
- Case Study: Florida Hospital: Language Interpretation "the Cornerstone" of Diversity and Inclusion
- Case Study: Language Services as Part of the Patient-Centered Culture
- Case Study: Emory Healthcare Network Case Study
- Case Study: Florida Hospital: Reducing Call Time and Increasing Quality in Language
- Tool: HCAHPS Surveys & Limited English Proficient Patients:3 Simple Questions
- Whitepaper: The Cost of Miscommunication: Solving the Puzzle of Readmission Rates
- Whitepaper: The Affordable Care Act & Limited English Proficient Populations: Key Implications for Healthcare Providers
- Video: How Interpretation Should Be
