Improving LEP Patient-Centered Communication
Lessons Learned from Joint Commission Surveys

  • Event Date:
  • Event Time: Noon Central

Many hospital administrators are concerned about attaining and maintaining compliance with Joint Commission standards for communication with LEP patients, but do not have a complete understanding of what those standards require of them. This webinar features Christina L. Cordero, PhD, MPH, associate project director for the Joint Commission’s Department of Standards and Survey Methods. As an architect of Joint Commission standards, Dr. Cordero will help attendees understand these standards, and how to achieve compliance.

You’ll walk away from this webinar with a true understanding of Joint Commission communications standards for LEP patients and a “Roadmap for Hospitals” seeking compliance with those standards.

Attendees Will Learn:

  • Specific Joint Commission communication standards and their application to hospital interaction with LEP patients
  • Compliance data from hospital on-site surveys
  • How to access resources to successfully implement the Joint Commission’s standards

 

Partner(s):

AHA Solutions Signature Learning Series events are exclusively offered to hospital personnel. There is no charge to attend.

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