Resource:

Language Services as Part of the Patient-Centered Culture

Case Study

Challenge: Care Continuum  Cultural Transformation  Financial Sustainability  

Content provided by AHA Endorsement partner: CyraCom, LLC.

With a large and diverse population, learn how Palomar Health developed a successful three-pronged approach to their language services program.


With three facilities, 500 inpatient beds, and an 850 square mile area of patient coverage, Palomar Health is the largest public health district in California. Between their three facilities, Palomar serves a broad spectrum of needs for their surrounding community.

They have achieved many awards and distinctions in the last few years, such as the Top 100 Places to Work in Healthcare, the Premier Award for Quality, the Compass Award Winner, and the California Award for Performance Excellence.

With such a large and diverse population, Palomar Health needed to develop a strong language services program.