AHA Endorsement:

Health Care Consumer Engagement Platform

Solution includes patient portal, advanced analytics and CRM in offering

“We are absolutely thrilled about the level of patient engagement and innovation that YourCareUniverse has brought to our facility. Additionally, … the consumer engagement solution will help us succeed in meeting Meaningful Use View/Download/Transmit (VDT) requirements.” – Michael Archuleta, Director of IT, Mt. San Rafael Hospital

In the age of increased competition, hospitals are working to improve the patient experience, health care consumer engagement and health outcomes. In addition, the Centers for Medicare and Medicaid Services’ (CMS) Stage 2 Meaningful Use (MU2) incentive program for hospitals and care providers’ use of electronic health record (EHR) systems requires hospitals to provide an online portal for patients to view, download and transmit (VDT) their health information and send it to other health care providers.

Incorporating CMS requirements into an integrated consumer engagement strategy will not only help hospitals meet minimum-VDT requirements, but also better serve patient, caregiver and community needs through consumer-centric tactics and communication techniques.

Why We Endorse YourCareUniverse’s Health Care Consumer Engagement Platform

After a thorough review of solutions designed to address these needs, the AHA has awarded its endorsement to YourCareUniverse’s Health Care Consumer Engagement Platform. The solution stands out in part because:

  • It is certified for MU2 for both in-patient and ambulatory settings, providing a consumer-centric portal for patients to view and download their health information and share it with other health care providers
  • The platform’s standards-based, vendor-agnostic architecture enables it to operate with any MU2 certified EHR
  • It includes a multi-faceted analytics tool and consumer relationship management software, which hospitals can use to identify areas of risk and proactively reach out to their patients, community and target population
  • It is backed by YourCareUniverse’s consultation services, which help hospital staff engage patients in its use across a variety of touchpoints

YourCareUniverse’s comprehensive Health Care Consumer Engagement Platform achieves consumer engagement through a patient portal, advanced analytics and consumer relationship management tool, all in a cloud-based, secure platform.

  • Facilitates interaction and health information exchange among hospitals, clinics, patients and providers through secure, online access to patients’ personal health records
  • Promotes providers’ coordination across the care continuum by providing them access to complete, longitudinal patient health records — helping them achieve high-quality, cost-effective care
  • Accessible to patients on any browser-capable device, as well as through an iOS® and Android™ mobile app
  • Encourages patient portal adoption — and helps hospitals maintain a strong patient/consumer base — by engaging and empowering consumers to be in charge of their health through a single, hospital-branded platform
  • Includes a consumer-facing wellness and content site, enabling the provider community to engage and establish a relationship with health consumers before they become patients, YourCareEverywhere

Company Website: http://www.yourcareuniverse.com