AHA

Many people remember encouraging comments or colorful stickers on their elementary school homework assignments. Teachers make these comments to build students' self-esteem, and to show hard work is noticed and appreciated. It turns out an individual’s need to be recognized doesn’t change much as they get older.

In this presentation, Angela Jette at Norton Healthcare details initiatives developed by its team to improve recognition and increase engagement. Jette uses real-world examples to help attendees understand why recognition is important, and how to design unique reward programs they can take back to their organizations. This session outlines innovative practices around recognition Norton Healthcare uses to increase employee and physician engagement, encouraging workers to provide better quality care.

Attendees Will Learn To:

• Identify the specific ROI of providing recognition in the workplace
• Design recognition strategies for use in their own organizations
• Ascertain the links between recognition, increased engagement, and providing better service and care