Language Services: The Cornerstone of Diversity & Inclusion
a case study on Florida Hospital
- Event Date:
- Event Time: 1 p.m. Eastern
Does your language services program reach beyond compliance and welcome your diverse patient community? Florida Hospital is a multi-facility health system that serves communities with a higher-than-average population of limited English proficiency (LEP) patients. To improve patient care outcomes and satisfaction, it had a critical need to reach out to the LEP patient community and accommodate its language needs.
Hear how Florida Hospital dramatically increased patient care outcomes and satisfaction rates using strong language services, including staff and physician education, cultural competency and inclusion programs. Additionally, hear innovative ways to improve diversity and inclusion rates by increasing staff utilization of language services.
What You Will Learn:
- How Florida Hospital built its diversity and inclusion program with language services
- Promote cross-cultural communication activities to engage patients and staff
- Design cultural competency programs that enhance the LEP patient experience
- Increasing non-English inclusion to greatly improve patient satisfaction rates
Speakers:
- Andrea Romero, Manager, Interpreter Services, Florida Hospital
- Louis R. Preston, Jr., M. Div, CDM, Diversity Officer/Director, Florida Hospital
Partner(s):
