Engage With AHA Solutions
Resource:
The Patient Experience Diagnostic™
Assess your employees’ impact on the patient experience by measuring how well they work with each other and their patients.
Successful health care systems are built on positive patient experiences and outcomes. A collaborative, patient-centered environment can improve reputation, increase revenue and bolster community support. Creating that environment — and improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores — starts with your employees.
The Patient Experience Diagnostic allows you to assess your employees’ impact on the patient experience by measuring how well they work with each other and their patients.
This confidential diagnostic survey — delivered by Raytheon Professional Services in partnership with Gap International, a global performance consulting company — provides key insights into how your organization can sustainably improve its overall effectiveness and optimize HCAHPS performance.
Targeted solely to employees, the survey is short and simple. Results are immediate, and help you target improvements that effect maximum change.
Learn more about these and other benefits:
- Improved HCAHPS scores
- Enhanced patient experience
- Reduced patient survey fatigue
- Impact every area of patient contact
- Generate instant, actionable insights
- Transform how employees think
