Resource:
The Path to Recovery: 10 Actions to Take When A Data Breach Strikes
When a suspected data privacy or security incident is reported, an organization must quickly initiate and manage their response. Here is the first 10 actions to take.
In our extensive experiences helping organizations safely navigate such situations, ID Experts® has found that there are three key principles that improve your organization’s ability to manage a data breach incident to create a positive outcome.
Be Prepared
A well thought out, cross-functional, detailed data breach incident response plan takes the uncertainty out of responding to a privacy incident. Have one and make sure it is current.
Respons Quickly
Your customers will not understand nor appreciate any delays in being notified about your data breach. Increasingly, regulatory and enforcement authorities are also taking a hardline position of rapid notification. Lax response times can and will lead to investigations, fines and penalties.
Address Customer Concerns
Amazingly, many organizations treat a data breach response as primarily a legal exercise. Yet the manner in which you choose to care for your customers will determine whether they decide to “fire” you as their provider of products or services.
The most important thing you can do is to provide them with a real, live, knowledgeable person to talk with about the situation and their issues.
With these three principles in mind, download this tool for the 10 immediate steps to take when a data breach strikes.
