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Five Ways to Improve the Healthcare User Experience
Five steps you can take to manage content, each of which will make life easier for the people who rely on your IT systems to help them do their jobs.
Unstructured information, in some form or another, plagues practically every health care organization. It’s the content that resides outside your organization’s core systems and processes. For patient care, it’s a conservative estimate that 75 percent of patient information – paper or electronic – that exists outside your EMR. In patient finance, it’s the data outside your billing and financial systems. And in accounting, it lives beyond the reach of your ERP system.
But why is unstructured information an issue, and how can effectively managing it improve the user experience? The quick answer is that by its very nature, unstructured content annoys clinicians and staff. They have to find it. They have to wait for it. They have to worry about whether it is lost or misplaced. It simply impedes their ability to do their jobs effectively.
In this article, we’ll look at five steps you can take to manage this content, each of which will make life easier for the people who rely on your IT systems to help them do their jobs.
