Resource:
Establish a Health Care Organization
Leadership Development Curriculum
Presbyterian conducted interviews to determine specific behaviors that set the best leaders apart then built a leadership development initiative accordingly.
A Strategic (People) Approach to Attaining National Recognition
Like all health care organizations, Presbyterian Healthcare Services must simultaneously strive for both clinical excellence and bottom-line viability. But unlike many organizations, Presbyterian has chosen to address these imperatives through an ambitious strategy.
About Presbyterian Healthcare Services:
- Private, not-for-profit health system based in Albuquerque, New Mexico
- Includes eight hospitals and 32 medical clinics as well as an HMO and health insurance company
- Employs 8,000 staff, including 700 leaders.
Results:
Through its leadership development, selection, and patient satisfaction initiatives, Presbyterian Healthcare Services has realized the following results:
- Two-percentage-point reduction in turnover
- $5 to $10 million in cost savings
- Ninety-day turnover rate reduced from 7 percent to 4.5 percent
- Improvement in patient satisfaction scores
