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Resource:
CareTech: A Strategic Approach to IT Monitoring
Shifting the focus to the end-user experience provides major benefits to Oakwood Healthcare.
There are many examples of health care IT monitoring efforts that have fallen short of delivering on their promise. Stories abound of systems that are cumbersome and time-consuming, and deliver questionable value.
Oakwood Healthcare has a different story to tell. A nonprofit organization in southeast Michigan with four acute-care hospitals, more than 1,200 beds, 1,300 physicians, 9,000 employees and 65 outpatient sites, Oakwood has fine-tuned its IT monitoring approach, breaking past the barriers that many experience to find "game-changing" results.
