Engage With AHA Solutions
Resource:
Recent Veterans of Major EMR Launches Share Insights on Keys to a Robust Go-Live Command Center
Learn how the placement of a robust Command Center helped one facility tackle the abundance of largely unpredictable issues that always arise during the first week of a system implementation.
You’re about to launch the biggest workflow change in your hospital’s history. Nervous? You bet. The stakes couldn’t be higher. There is indeed a scary side to a health care system totally dependent on electronic records. Getting every doctor and nurse trained and working well in any new system is a daunting task. In the world of health care, there’s little patience for a learning curve. As you approach the “go-live” moment, how can you be sure you’ve done everything you can to ensure a successful launch?
One critical element to a major enterprise-wide system launch is putting in place a robust Command Center to tackle the abundance of largely unpredictable issues that always arise during the first week of a system implementation.
The purpose of this whitepaper is provide the insights of four health care IT veterans on what it takes to ensure launch success through the establishment of an effective Command Center. Sharing their experiences are:
- Marc Ferguson, Director, IT Operations, The Nebraska Medical Center
- Bruce Kelly, Chief Information Officer, Mercy Memorial Hospital System
- Eric Mynster, IT Operations Manager, Mercy Memorial Hospital System
- Karl Graham, Senior Director, Service Desk, CareTech Solutions
All four speak from recent experience. The Nebraska Medical Center completed a two-phase EMR launch in 2012, starting with ambulatory sites in May before a hospital-wide changeover in August. Mercy Memorial launched a new health information system in February. In both cases, CareTech Solutions provided Command Center support for the launches and beyond.