AHA Endorsement:

Concierge Services

"Since partnering with Best Upon Request, we have seen many of our employees take a different look at the way they manage life outside work. It is a true win-win situation…" – Don Morris, VP, Human Resources, Wesley Medical Center, Wichita, KS

Hospital staff are constantly challenged by the stressful nature of their environment. They face the increased challenges of a limited health care workforce in combination with the day to day stressors of being responsible for the well being of several patients, to find this leaves less time for home life. In turn, patient visits result in personal stress for the patient regarding any type of pending medical procedures as well as concern for their family and friends. Concierge services appear be a prime vehicle to bring about a positive cultural change within a hospital, and reduce the stressors for both staff and patients.

Why We Endorsed Concierge Services from Best Upon Request

Best Upon Request demonstrates impressive understanding of the health care industry’s unique challenges. With 80% of their customer base within hospitals and health care, their dedicated, skilled concierges operate within the hospital and respond directly to requests rather than contracting out to third parties. This on-site delivery model represents a significant differentiator for hospitals. Our selection also accounts for which vendor we feel is able to deliver the levels of service, professionalism, and overall comfort to a hospital which is requisite to making the concierge solution a success.  Best Upon Request's ability to meet this criteria was confirmed  through multiple reference calls where their service levels and partnership approach came highly recommended.

Flexible in design, Best Upon Request’s turnkey concierge program is an innovative approach to helping hospital employees achieve a better home/life balance.  Services are designed to make life less complicated, days more manageable and free time more enjoyable and can help lead to increased retention, satisfaction and productivity. Onsite concierges include errand running, travel and event planning, home-based help, guest relations, information research and more, ultimately resulting in greater job satisfaction and adding to hospitals’ benefit packages.

For patients, Best Upon Request concierges provide invaluable admission, bedside and discharge assistance to help create a more positive hospital experience. Learn more at www.bestuponrequest.com.

AHA endorsed Best Upon Request’s concierge services because our research showed that their services help improve employees’ work/life balance which leads to increased retention, satisfaction and productivity.

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Company Website: http://www.bestuponrequest.com