AHA

Improving the Consumer Billing Experience for Happier Patients, Higher Collections, Lower Costs

Following hospitalization, patients today take on greater responsibility of care payment, with many receiving billing statements from multiple health care providers that they find difficult to understand.

“This trend is forcing hospitals to rethink the way they send bills and engage with their patients for payments,” wrote Simplee’s CEO and co-founder, Tomer Shoval, in The Huffington Post. “To solve this problem, providers are rethinking the role of revenue cycle in overall patient engagement strategies. They’re discovering that a positive billing and payment experience can impact patient satisfaction and loyalty as well as reduce costs and raise revenue.”

In fact, after implementing the consumer-friendly, AHA Endorsed Simplee^®PAY Patient Billing and Payment Solution from Simplee …

• El Camino Hospital in Mountain View, Calif., achieved an 82 percent patient satisfaction rating. (Read the case study or view the on-demand webinar for details.)
• At ValleyCare Health System based in Livermore, Calif., 78 percent of patients now recommend ValleyCare due to their billing experience. (Download ValleyCare’s success story.)

The enterprise cloud platform from Simplee transforms the paying of a medical bill into a clear, easy-to-understand, convenient and trusted experience for patients. SimpleePAY enables health care providers to shift to a more active self-service and point-of-service solution, which helps drive more payments, sooner, while improving patient satisfaction.

In addition, the platform allows hospitals to include helpful information about follow-up care, enabling the hospital to continue to interact with the patient in a meaningful, relevant and supportive way.

Following the proprietary AHA Signature Due Diligence Process™, we found the SimpleePAY solution to be distinguished by its innovative, e-commerce-based approach and patient-engagement focus. As a result, the SimpleePAY technology platform transforms an otherwise complex, paper-based process into an engaging, online experience that aligns with today’s consumer expectations. In addition, by focusing on improving the patient experience, the solution can help hospital leaders to better engage and educate patients about their bills in a patient-friendly way, helping to improve payment outcomes and build loyalty.