AHA

Presbyterian Manors of Mid America is aware that a high employee turnover rate negatively impacted resident and employee satisfaction, the quality of services and the organization’s bottom line. It believes that by retaining employees with characteristics that fit its mission, it will achieve its goals of delivering quality services and ensure continuous quality improvement at the bedside, while offering employees fulfilling work. 

In this webinar, Jarene Fluker of Presbyterian Manors shares her experience utilizing behavioral assessment solutions and their positive impact to her organization. The hospital achieved a 50 percent reduction in turnover within the first year with a tremendous ROI. It also realized the value beyond those cost savings - how hiring the employees best fit for the hospital’s culture translates into happy employees who provide the best care possible for their residents.

Miranda R. Maynard, PHR, from HealthcareSource will highlight Staff Assessment^® and discuss how evaluating behavioral competencies can help better determine if a candidate is or is not likely to treat residents with courtesy and respect and provide quality care. She will also share how properly designed behavioral based interview questions can provide great value in further assessing this area during the interview.

Attendees Will Learn How to:

• Achieve significant return on investment by using behavioral assessments
• Impact employee turnover utilizing behavioral assessment solutions
• Identify applicants who will consistently provide service excellence to residents
• Impact the resident experience by hiring the best fit for culture and community