Power Shift: When the New CEO is the Customer
A Critical Conversation with Nick Webb
- Event Date:
- Event Time: Noon Central
Building your patient experience program based on age, disease or geography? Old school! Don’t you find yourself engaged when you receive something that is customized to your unique interests, desires and habits? Exactly! Today, when engaging patients, it is increasingly important to use the same personalized customer engagement strategies used by Amazon and Google to drive both better health outcomes and a stronger bottom line.
Join us for an informative session with Nicholas Webb, futurist and innovation evangelist, who will share insights on how to use connection architecture to engineer the best possible patient experience.
His most recently published book, Breakers, will be available as a complimentary download to all webinar registrants.
What You Will Learn:
- The new science of exceptional customer service and why patient experience programs, as we know them, are dead
- Why patient engagement isn’t enough: Explore the continuum of engagement
- How a Power Shift is driving the best brands — and can be applied to health care organizations
- Leadership’s role in customer service in the new era of health care driven by engagement science
- How to redirect and go beyond old-fashioned patient experience journey mapping
Who Should Attend:
Anyone that is responsible and accountable for patient satisfaction and engagement, including:
- Chief Executive Officers
- Chief Experience Officers
- Chief Medical Officers and Chief Medical Information Officers
- Chief Innovation Officers
- Chief Nursing Officers and Chief Nursing Information Officers
- Chief Operating Officers
- Business Development, Marketing, Quality, Population Health and Strategy Executives
Nick Webb works with Fortune 500 companies throughout the world to help them lead their industries in innovation and strategies. Known as the “Innovation Evangelist,” his best-selling books include The Cost of Being Sick, The Innovation Project, The Digital Innovation Playbook, and Event Stuff. His most recently published book, Breakers, will be available as a complimentary download to all webinar registrants.
