Thought Leaders
Ann Gantzer, PhD, RN, NEA-BCVice President of Patient Services/Chief Nursing Officer
Swedish American Health System
- +Bio
Director of Emergency Services
SwedishAmerican Health System
- +Bio
Revamping Patient Flow: Improving LOS & Patient Satisfaction
Swedish American Health System's Patient Flow Success
- Event Date:
- Event Time: Noon Central
Swedish American Health System’s CNO Ann Gantzer and ED Director Chad Thompson share how the creation of key performance indicators (KPIs) revamped their patient flow processes for impressive improvements in Length of Stay, Discharge to Depart metrics and Admission efficiencies.
Although the Patient Flow improvement initiative began in the ED, the impressive results quickly translated to a dramatic shift in culture, resulting in an organizational-wide patient flow refinement initiative.
Learn how technology that provides outstanding visibility to KPI enables staff to recognize and rework all of the processes associated with patient flow. By measuring the efficiency of ED admissions, patient placement, care coordination and the discharge processes, Swedish American Hospital has been able to generate significant outcomes, including:
- Reduction in Inpatient and ED LOS
- Reduction in LWOT rate
- Dramatic increases in discharges before 11 a.m.
- Increased satisfaction with discharge process
Attendees Will Learn:
- How increased visibility of KPIs related to patient flow can contribute to identification of process and workflow redesign opportunities
- How change management and staff education are critical to Patient Flow improvements
- Innovative solutions for seamless transitions
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