AHA

Oakwood Healthcare system’s strategic decision to install Epic as its new electronic medical record (EMR) required a significant investment and upgrade to its infrastructure for enterprise-wide success. With a commitment to end-user satisfaction, its chief information officer understood a series of IT infrastructure and support model changes were essential to provide the highly available and reliable systems required for quality patient care.

Learn how Oakwood Healthcare used its implementation of Epic to improve its core IT infrastructure and critical processes, including the decision to outsource its primary data center, enterprise monitoring, 24 x 7 operations, service desk and physician hotline. Hear the challenges and benefits associated with managing outsourced IT service levels and Oakwood’s lessons learned on key performance.

You Will Learn To:

• Assess the readiness of your current IT infrastructure and support services model and its ability to handle new EMR requirements
• Evaluate and decide if outsourcing of IT infrastructure and support services is an option for your hospital
• Manage and measure outsourced components and processes through service level agreements