Lessons Learned from a Crisis: A CEO’s Perspective
Utilizing an Outsourced Response Team

  • Event Date:
  • Event Time: Noon Central

The health care field is faced with various emergencies it manages daily, so what’s so different in a crisis?

A crisis, ranging from a patient safety event to a natural disaster, can shut down services, impact stability and create havoc for staff. Good risk management practices allow for the management of risks by proactively securing insurance coverage, developing emergency disaster plans and rehearsed preparedness. Unfortunately, even with the best plan, situations can arise from significant patient injuries, multiple harm exposures, media attention, political sensitivity and board member involvement. Each unique and complex, these situations require a formalized crisis response – a prepared response that addresses all aspects of the event from investigation to agency notification, evidence preservation and staff support.

Hear directly from Eric Makowski, CEO, CORE Health Care on how its hospital faced the tremendous challenge of handling an investigation while continuing operations. Learn how utilizing a partner helped generate a more detailed investigation outcome and allowed the organization to remain focused on patient care services.

 

You Will Learn:

  • Types of crises warranting a significant investigation
  • How utilization of an outsourced solution can greatly assist the organization
  • To develop a Crisis Team Response (CTR) to provide mitigation/resolution recommendations for senior management
  • How the CTR can empower staff  to continue ongoing operations while the crisis is being addressed
  • Key steps in completing a crisis investigation
  • How a CTR can result in a complete and protected investigation

Partner(s):

AHA Solutions Signature Learning Series events are exclusively offered to hospital personnel. There is no charge to attend.

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