Resources on Patient and Community Engagement: Success in the Changing Health Care Environment

The emergence of population health requires health care organizations to make major shifts in the way they consider their relationships with patients, the community, and the community’s health care providers and services.

Hospitals and health systems find that to be successful today, they must maintain contact with patients after they are discharged, whether in a population health cohort or at risk. They also face the challenge of establishing relationships with individuals who may never use their acute services, but who engage with their organization through physician offices, retail clinics or wellness programs.

How can your organization best respond to such new issues in relationship building and communications with patients and the community? For help, turn to the valuable resources below from the American Hospital Association (AHA) and from organizations offering AHA-Endorsed solutions relevant to patient and community engagement.

 

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Patient and Family Engagement Resource Compendium
Tool
Content provided by The Health Research & Educational Trust (HRET)

This resource compendium was developed to help link PFE concepts and strategies to available resources.

 


 

Emory Healthcare Network Case Study
Case Study
Content provided by AHA Endorsement Partner: CyraCom

Transforming Emory's Language Services Program into a Program of Excellence.

 


 

 

How Interpretation Should Be

How Interpretation Should Be
Video
Content provided by AHA Endorsement Partner: CyraCom

Language services have a huge impact on patient care….this video provides a new perspective on the challenges faced by patients whose primary language isn’t English.

 


 

The Association Between Patient and Family Engagement Practices and Patient Experience

The Association Between Patient and Family Engagement Practices and Patient Experience
Slide Presentation
Content provided by the AHA’s Hospitals in Pursuit of Excellence (HPOE), Health Research & Educational Trust (HRET) and the Gordon and Betty Moore Foundation

Read the results of a 2013 – 2014 survey examining patient and family engagement practices and their association with patient experiences.

 


 

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors
Guide
Content provided by the AHA’s Hospitals in Pursuit of Excellence (HPOE) and Health Research & Educational Trust (HRET)

To truly transform care, hospitals and care systems must effectively engage patients and their families. This guide presents a framework for one powerful way to engage patients — as advisors on quality and patient safety initiatives.

 

 


 

The Physicians’ Guide to the HITECH Act and EHR Solutions

The Physicians’ Guide to the HITECH Act and EHR Solutions
Article
Content provided by AHA Endorsement partner: AMC Health

Learn how remote patient monitoring delivers continuous patient knowledge — so that physicians are not limited by insufficient visibility into how their patients are living out their chronic illness when not in the hospital or at the clinic.

 


 

Operation Momma: Crouse Hospital, Syracuse, N.Y.

Operation Momma: Crouse Hospital, Syracuse, N.Y.
Case Study
Content provided by AHA Endorsement partner: Avatar Solutions

To improve patient engagement and satisfaction, Crouse Hospital launched “Operation Momma,” a full-scale initiative designed to teach staff to treat each patient interaction as if that person was their mom. Read how Crouse did it, and the dramatic jump in HCAHPS scores it achieved as a result.

 


 

The Cost of Miscommunication: Solving the Puzzle of Readmission Rates

The Cost of Miscommunication: Solving the Puzzle of Readmission Rates
White Paper
Content provided by AHA Endorsement partner: CyraCom

In 2014, more than three-quarters of hospitals learned they will face financial penalties for readmission for Medicare patients. Non-English speakers are readmitted at a significantly higher rate than the general population. Learn how language plays a vital role in patient engagement and readmission reduction.

 


 

Maximizing Care Management Savings Through Advanced Total Population Targeting

Maximizing Care Management Savings Through Advanced Total Population Targeting
White Paper

Content provided by AHA Endorsement partner: Healthways

As increasing chronic disease drives up health care costs, organizations are employing care management programs that target individuals with chronic conditions. Learn about the five principal rules to guide targeting of care interventions and how Healthways’ predictive modeling can segment the population for the most effective targeting and health care expenditure impact.

 


 

Walgreens WellTransitions: Over 50% Reduction of Hospital Readmissions in two years

Walgreens WellTransitions: Over 50% Reduction of Hospital Readmissions in two years at Texas based Health System
Case Study

Content provided by AHA Endorsement partner: Walgreens

Learn how two Valley Baptist Health System hospitals reduced readmission rates by 51.1 percent from 2011 to 2013 by changing their approach to readmission management and by implementing Walgreens WellTransitions® program.